Once a dedicated server is given
to the customer, the web hosting business
becomes a service and support sector.
To provide you support in an efficient
manner, we have developed a knowledge
base to answer all of your questions.
Customer relationship
culture
We maintain the centralized
database of customer information which
includes hosting configurations and
personal preferences of each customer.
Custom run book of each customer is
also maintained which includes mainly
management rules, custom escalation
rules set depending upon our interaction
with each customer.
Event
handling culture
Provides an interface
and tools for the support members to
troubleshoot the support event raised
by the customer. We, at the same time
co-relate these support events to the
customer to improve upon the custom
run book.
Network culture
Our network support
team is assigned centralized control
and change management of all network
based devices and customer hosting environment.
This improves the speed and the efficacy
with which your support requests are
handled.
Data center
culture
Data center team is
always at alert to provide you new hosting
environment on demand within 24 hours.
Workflow culture
We distribute resources
for handling any complex issue that
requires multiple team interaction for
troubleshooting. Our sales and support
team acts in coordination with technical
team to constantly to keep them aware
of customer preferences.
Single point
of contact
Server hosting customers
are provided support for any and all
interactions by the same support person/team
which forms a single point of contact
for that customer. This increases the
comfort level and the confidence of
customer.
